City of Hamilton

Aug 2025 - Present

Automated project tracking using SharePoint Lists, Power Automate, and Power BI, reducing manual reporting time by 40% and improving project visibility across 5+ departments.

Built capacity planning and data portal tools to streamline resource management and cut allocation errors by 30%.

Developed automated onboarding workflows that reduced setup time for new employees by 50%, ensuring faster access to tools and systems.

Designed Power BI dashboards that provide real-time insights and reduced monthly reporting cycles from 3 days to a few hours.

Mentored 2 new analysts, supporting their growth in automation and analytics best practices.

Partnered with cross-functional teams to identify and automate 10+ manual workflows, improving operational efficiency and data consistency.

Ministry of Children Community and Social Service

Sept 2023 - May 2024

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· Developed Power BI reports, transforming raw data into actionable insights to improve data driven decision-making, critical in underwriting.
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· Led AI-driven interface implementation using Retrieval-Augmented Generation (RAG), enhancing personalized customer interactions while ensuring data privacy compliance.
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· Managed sensitive government and private data, ensuring data governance and maintaining security.
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· Co-led a technical team of 10 in the OPS Microsoft Hackathon, demonstrating teamwork, project execution, and problem-solving under tight deadlines.
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· Conducted a demographic survey for100+ students, identifying gaps and increasing hiring requirements by 43% for the next year, providing clear goals for OPS managers while ensuring Privacy Impact Assessment compliance.